Case Study: Credit Human improves member service and saves $300+ per agent with RingCentral Video and Contact Center

How a leading credit union uses RingCentral Video and Contact Center to better serve its 250,000 members

Credit Human Federal Credit Union is a not-for-profit, member-owned cooperative founded in 1935 and based in San Antonio that serves 250,000 members nationwide with about 800 employees. As the organization grew beyond its Texas roots, its decade-old telephony infrastructure became unreliable and hard to manage—multiple single points of failure, vendor-dependent administration, limited contact-center controls, and 297 specific requirements that few vendors could meet.

Credit Human implemented RingCentral (MVP, Contact Center, Video/Rooms, Team Messaging, and Fax) as a single cloud communications platform, unifying phone, messaging, video, conferencing, and contact-center functions across devices. The deployment enabled consistent meetings and better remote collaboration, easier self-service administration and on-the-fly contact-center adjustments, richer reporting and reduced hold times for 44,000 monthly calls, and delivered operational efficiencies including more than $300 saved per agent.

Credit Human

Winston Cook

Department Manager, Member Service Center