Case Study: Hott Solutions achieves a cloud-based call center and rapid ticket turnaround with RingCentral

Hott Solutions Creates a Cloud-based Call Center with RingCentral for Desk

Hott Solutions, a 25-person consulting firm founded in 2012 that specializes in Yardi property-management support, needed to replace an end-of-life enterprise VoIP system with a cloud-based, easy-to-manage phone solution that could integrate with their Desk.com help-desk platform.

They implemented RingCentral for Desk, eliminating desk phones and creating a cloud-based call center where calls queue in RingCentral and automatically generate Desk tickets with caller history visible to agents. Setup and number porting were seamless, response times improved dramatically (customers report same-day or 1–2 hour turnarounds), and Hott says the integrated solution is a “night-and-day” improvement in service.

Hott Solutions

Sam Ghnaim

Director of Managed Services