Case Study: Hostelling Scotland improves resilience and reduces IT maintenance with RingCentral

Hostelling Scotland reduces IT maintenance and powers 60+ hostels with RingCentral

Hostelling Scotland, a not-for-profit charity operating 60 youth hostels, faced a disjointed and aging on-premises phone system across five major sites. With a small IT team burdened by managing separate systems and the looming PSTN switch-off, they needed a modern solution. Their trusted IT partner, Daisy Corporate Services, recommended and helped them implement RingCentral's cloud-based RingEX and Contact Center solutions.

The switch to RingCentral provided an all-in-one, easy-to-administer platform that drastically reduced the IT maintenance burden and improved system reliability and resilience. Hostelling Scotland gained hybrid working capabilities and expects to enhance customer experience with a single contact number. The solution was cost-neutral compared to upgrading the old system and also reduced energy consumption by eliminating five on-premises setups. RingCentral is now being rolled out to the charity's remaining 40 locations.