Case Study: Home Inspector Pro achieves 15-minute faster response and near-real-time call tracking with RingCentral

Home Inspector Pro Tracks Calls with RingCentral API + Google Sheets

Home Inspector Pro is a small Los Angeles–based software company that serves residential and commercial inspectors worldwide with reporting software, mobile apps, and cloud services. Support calls come into an eight-line RingCentral Office account, and the company needed near-real-time visibility into call length, hold/wait times, and dropped calls so staff could respond faster and call back customers promptly.

A developer automated call tracking by piping RingCentral data into Google Sheets — first by reverse-engineering the web UI, then by switching to RingCentral’s documented APIs (using the recent-calls endpoint). The integration reduced response time by about 15 minutes per call, produced more consistent logs with minimal manual notes, enabled immediate callbacks for hung-up or long-wait callers, and boosted rep productivity while keeping costs low.

Home Inspector Pro

Ethan Mahintorabi

Developer