Case Study: Helix Urgent Care achieves 100% call answer rate with RingCentral AI Receptionist

Helix Urgent Care answers 100% of telehealth calls with RingCentral

Helix Urgent Care, a healthcare provider with six clinics in Florida, was struggling with overwhelming patient call volumes. High inquiry rates created a manpower bottleneck, leading to missed calls, long patient wait times, and frustrated patients, particularly for its telehealth services. This operational strain distracted staff from in-person care and risked lost revenue.

To address this, Helix Urgent Care implemented RingCentral's AI Receptionist (AIR) on the RingEX platform. This solution automated 64% of all inbound calls, including handling 100% of telehealth inquiries instantly and without hold times. By using a custom knowledge base to answer common questions, RingCentral's system saved front-desk staff 13 hours per week, eliminated call queues, and allowed personnel to refocus on critical clinical and administrative tasks.

Helix Urgent Care