Case Study: Haysmacintyre achieves unified, mobile telephony with RingCentral for Microsoft Teams

Haysmacintyre unifies Teams telephony with RingCentral and achieves 99.999% uptime

Haysmacintyre, a top-25 UK accounting firm, faced a challenge in achieving a truly unified communications system. Their previous cloud telephony solution did not integrate well with their workflows and lacked reliable external calling, which was critical for client relationships. Seeking a better system to support a hybrid work model, they turned to RingCentral, integrating its cloud PBX service into their existing Microsoft Teams environment.

The solution involved embedding RingCentral directly into Microsoft Teams, providing staff with a single platform for external calls, messaging, and meetings. This integration eliminated the need for a separate telephony app and simplified administration. As a result, RingCentral enabled significant workflow efficiencies and seamless call routing, supporting the firm's hybrid work model by giving employees reliable business telephony anywhere. The fully integrated system made staff more productive and eliminated previous scalability concerns.

Haysmacintyre