Case Study: Guardant Health improves key client service metrics with RingCentral Contact Center

Guardant Health Improves Key Client Service Metrics with RingCentral Contact Center

Guardant Health, a healthcare company with more than 50 client services agents, needed a more reliable way to support mission-critical calls from patients and care teams about test results. Before switching, its existing call center and telephony setup caused dropped calls, poor call quality, unreliable reporting, and slow support, creating frustration for the team and clients. Guardant Health turned to RingCentral Contact Center and integrations with Salesforce to address these issues.

RingCentral implemented a more dependable contact center solution that improved reliability, reporting, mobility, and support for Guardant Health’s operations. As a result, Guardant Health improved key client service metrics and reduced the call-quality and system issues that were affecting agent performance and customer experience.

Guardant Health

Jamie Geary

Client Services Manager