Case Study: Thompson Law achieves improved client experience and efficient call routing with RingCentral

Growing Law Firm Leverages RingCentral Cloud Communications to Improve Operations and the Client Experience

Thompson Law is a fast-growing Dallas personal-injury firm founded in 2017 that quickly expanded from 10 to 70+ employees after winning major verdicts for clients. That rapid growth exposed limits of its legacy on-premises PBX: high call volume, frequent downtime, poor call routing that overwhelmed receptionists, costly licensing and vendor support issues, and reliance on an expensive third‑party call center for overflow.

Thompson Law migrated to RingCentral MVP and RingCentral Contact Center, integrating the contact center with its case management system for intelligent, data-driven routing. The cloud rollout was smooth, eliminated downtime, enabled digital faxing, voicemail transcripts and business-number texting, removed the need for the external call center, improved the client experience, and gave leadership real-time call visibility to optimize staffing.

Thompson Law

Kirk Lee

IT Consulting Partner