Case Study: TechnologyOne achieves unified global communications and streamlined support with RingCentral

Global Software Company Finds the Right Unified Communications Solution to Help Them Stay Connected and Thrive

TechnologyOne, a global enterprise SaaS company headquartered in Fortitude Valley, Australia with about 1,200 employees, was outgrowing its legacy telephony and collaboration tools as it expanded into the UK. The aging phone system couldn’t support international call transfers, the call center had no integration with other systems so agents lacked caller context, and video meetings were unreliable and disruptive—prompting a move to unified communications.

The company implemented RingCentral for unified telephony, contact center, meetings, chat and analytics, plus integrations with Office 365 and Salesforce. The result: agents gain instant caller context and logged calls in Salesforce, meetings scaled to more than 4,000 per month with improved quality, and analytics and mobile monitoring enabled proactive issue resolution and better staffing and operational decisions.

TechnologyOne

Richard Nicol

Group Director, Support & Enhance