Case Study: Resource Software International doubles productivity and cuts telecom spend 35% with RingCentral

Global Provider of Communication Analytics Finds the Best Solution to Power its Own Staff’s Communications RingCentral

Resource Software International (RSI) is a 30‑year‑old Canadian provider of communication analytics that helps thousands of businesses in 80 countries optimize their telecom and collaboration environments. Despite deep expertise integrating with virtually every telecom provider, RSI faced rising telecommunications costs and growing difficulty keeping its expanding team connected across devices and locations.

RSI built and tested its Shadow analytics apps on RingCentral and then adopted RingCentral MVP as its unified communications platform—bringing cloud phone, video, voicemail, SMS, fax, team messaging, file sharing and mobile apps into a single environment. The result: monthly telecom spend dropped 35%, productivity roughly doubled as voicemails, messages and files lived in one place, and the team can now collaborate from anywhere on any device.

Resource Software International

Rito Salomone

President