Case Study: PhoenixNAP achieves $320,000 in telephony savings and global communications reliability with RingCentral

Global IT service provider phoenixNAP sees $100,000+ savings per year after switching to RingCentral

phoenixNAP is a global IaaS and IT services provider (founded 2009, ~200 employees) that relied on an on‑prem telephony system and later a cloud platform that proved unreliable, complex to administer, and costly to license. Frequent video crashes, poor support, and unpredictable per‑user licensing made budgeting and global customer support difficult as the company expanded.

After deploying RingCentral’s unified communications and RingCentral Contact Center, phoenixNAP gained highly reliable voice and video, easy-to-use analytics for support managers across locations, and a Dynamics 365 click-to-dial integration that automatically logs calls for sales and marketing. The change improved operational visibility and meeting uptime and is projected to cut telephony costs by $320,000 over the contract (about $180,000 from lower solution costs plus additional usage savings).

PhoenixNAP

Danny Fuentes

Vice President of Information Systems