Case Study: GetPipe.com achieves 92% call resolution with RingCentral AI Receptionist

GetPipe.com automates 92% of calls with RingCentral

GetPipe.com, a division of Hempel Pipe & Supply, faced a challenge with overwhelming call volume and inefficient manual routing as its e-commerce business rapidly grew. This led to a poor customer experience with frequent call bouncing and significant employee distraction. To address this, the company implemented RingCentral's AI Receptionist (AIR) to automate its front-line response.

By using RingCentral's AI Receptionist, GetPipe.com automated 92% of all inbound calls, routing them with near 100% accuracy. The solution saved each employee approximately three hours per day, a 38% time savings, which was reclaimed for more productive work. This eliminated internal call-bouncing, reduced employee stress, and established a more professional global presence for the company.

GetPipe.com