Case Study: Gempler’s achieves faster customer support and fewer abandoned calls with RingCentral

Gempler’s Implements RingCentral and Benefits with 28% Quicker Speed to Answer and 70% Fewer Abandoned Calls

Gempler’s, a family-owned retail supplier for farms and outdoor businesses, was struggling with outages, limited routing, and weak reporting in its previous communications system as customer demand and call volume grew. The company needed a more reliable way to deliver the high-touch customer service that differentiates it in an increasingly competitive eCommerce market, and turned to RingCentral Contact Center and related RingCentral tools.

RingCentral implemented a suite including RingCentral Contact Center, RingCentral MVP, and RingCentral Meetings to unify calls, emails, chats, and collaboration on a cloud platform. The results were strong: Gempler’s became 28% faster at answering support calls, reduced abandoned calls by 70%, and cut average email response time from 24.5 hours to 6 hours, improving overall team efficiency and customer experience.

Gempler’s

Carl Atwell

Owner & President