Case Study: Gatewatcher improves remote team communication and controls telephony costs with RingCentral RingEX

Gatewatcher controls telephony costs and scales remote communications with RingCentral

Gatewatcher, a leading cybersecurity firm, needed to establish a professional telephony presence for its new UK division without the high cost of a traditional enterprise phone system. The small, remote team required a solution that would provide a seamless caller experience to its large corporate and governmental clients. They turned to RingCentral and implemented its RingEX product to address this challenge.

By implementing RingCentral's cloud communications platform, the team gained enterprise-level features like sophisticated call routing, IVR, and call queues, making their small operation appear large and established. The solution improved team connectivity and efficiency through seamless messaging, video, and phone capabilities across all devices, along with valuable integrations for Chrome and HubSpot. RingCentral provided a cost-effective, flat-rate solution that allowed Gatewatcher to predict and control its telephony costs while meeting its high security and compliance standards.

Gatewatcher