Case Study: Gate6 improves call center performance with RingCentral ServiceNow integration

Gate6 eliminates manual call logging with RingCentral to capture 100% of conversations

Gate6, a professional services firm, helped its clients address call center inefficiencies caused by agents constantly switching between their communication tool and ServiceNow CRM. This app-hopping led to manual data entry errors, fragmented client data, and a lack of real-time historical context during customer calls.

Using RingCentral's Open Platform and App Connect, Gate6 built a deep integration that embeds RingEX communication tools directly into ServiceNow. The solution automates call logging and securely stores recordings, eliminating manual work and providing agents full client history during calls. This streamlined workflow improves agent performance and support quality for Gate6's clients.

Gate6