Case Study: Gameday Men’s Health saves 14 hours a month with RingCentral AI Receptionist

Gameday Men’s Health resolves 65% of calls with RingCentral

Gameday Men’s Health, a healthcare clinic, faced a challenge where a high volume of routine inbound calls for scheduling and inquiries was overwhelming its front-desk staff. This created operational friction, risked missing potential revenue from missed calls, and disrupted the in-person patient experience. To address this, they turned to RingCentral and its AI Receptionist (AIR) product.

By implementing RingCentral's AI Receptionist, the clinic automated 65% of its calls, which handled 599 interactions monthly without human intervention. This solution saved the staff 14 hours each month and reduced the average call duration by four minutes. RingCentral's AI system also captured after-hours leads and provided valuable business analytics, allowing the team to focus on high-value patient care.

Gameday Men’s Health