Case Study: inWhatLanguage centralizes communications and boosts productivity with RingCentral

For This Industry-Leading Language-Service Provider, RingCentral Video Translates into Business Succes

inWhatLanguage is a full‑service translation and localization firm that serves clients worldwide with thousands of in‑country linguists. Rapid growth left the company with a patchwork of on‑prem phones, separate messaging apps and standalone video tools, which fragmented internal communications and slowed operations—especially as more employees began working remotely.

inWhatLanguage deployed RingCentral MVP (Message, Video, Phone) and integrated the platform with its sales‑enablement tool, enabling unified calling, messaging, video, SMS and an outbound dialer. The change boosted employee satisfaction and team cohesion during the pandemic, increased sales reps’ call volume and productivity, and provided centralized reporting and analytics that improved responsiveness and operational decision‑making.

InWhatLanguage

Cody Broderick

Founder & Chief Executive Officer