Case Study: Flex Technology Group achieves unified communications and improved customer service with RingCentral

Flex Technology Group - Customer Case Study

Flex Technology Group, a managed print services company, was facing major communication challenges after acquiring multiple businesses with separate phone and contact center setups. With 14 different lines of business running on different vendors and carriers, Flex Technology Group struggled to transfer calls, find employee numbers across subsidiaries, and control telecom costs.

Flex Technology Group worked with Softchoice to identify RingCentral, using RingEX and RingCentral Contact Center to unify its communications. RingCentral helped consolidate systems across the company, improve workflows, and reduce waste from unused telecom services, leading to smoother call handling and a better customer experience.

Flex Technology Group

Christopher Ciolino

Communications Engineer