Case Study: First Credit Services achieves automated long-term archiving of 50,000+ daily calls with RingCentral

First Credit Services archives over 50,000 calls a day with RingCentral’s call log APIs

First Credit Services is a collections agency with about 300 employees (primarily in Mumbai, with ~30 in New Jersey) that makes roughly 50,000–55,000 calls a day on behalf of clients like health clubs. After moving to RingCentral for a more reliable cloud phone system, FCS ran into a compliance and storage challenge: RingCentral’s standard accounts are limited to 100,000 recordings retained for up to 90 days, but FCS needs to retain recordings for about two years (and longer in litigation), so call logs were being exceeded every few days.

FCS used the RingCentral Developer Platform and the PHP SDK to build a custom integration that indexes and downloads call recordings every few hours and archives them to Amazon Web Services—about 3.5–4 GB per day. The three-and-a-half-month project added robust error handling to recover from download glitches; the result is a stable long-term archive, continued use of RingCentral’s cloud phone system, and the peace of mind of not losing important recordings, with additional integrations (e.g., click-to-call) under consideration.

First Credit Services

Dennis Mudaliar

Business Support Manager