Case Study: Finkelstein & Partners achieves uninterrupted remote legal counsel with RingCentral

Finkelstein and Partners Deploys RingCentral to Offer Legal Counsel From Home Without Interruption

Finkelstein & Partners, a 300-employee personal-injury law firm, needed to replace a 30-year-old case management system and adopt a cloud telephone platform that natively integrated with Salesforce at a sensible price. The firm—already tech-forward and shifting some staff to remote work—also faced COVID-related challenges such as conducting notarizations and maintaining seamless client communications across multiple offices.

They deployed RingCentral for cloud telephony, team messaging and RingCentral Video, pairing it with DocuSign e‑notarization to witness client signings remotely. The integrated solution was cost-effective, implemented quickly, drove rapid adoption of softphones and apps, enabled secure remote notarizations and virtual meetings, and supported a lasting hybrid work model with improved collaboration and employee confidence.

Finkelstein & Partners

Franz Kistner

Chief Technology Officer