Case Study: Impact XM achieves unified communications and seamless collaboration across new offices with RingCentral

Fast-Growing Marketing Agency Uses RingCentral to Stay Connected Across New Offices

Impact XM is a 40‑year‑old exhibit and event marketing firm ( HQ in Dayton, NJ, 500+ employees) that doubled its global office footprint after a 2017 merger. The rapid growth left the company managing many different communication technologies across new teams and locations, creating a need for a single, easy‑to‑manage platform to support meetings, phones, video conferences, and instant messaging for a highly mobile, client‑facing workforce.

Impact XM adopted RingCentral MVP to consolidate voice, video, messaging, and collaboration into one platform. The app is installed on more than 200 staff smartphones, and teams use RingCentral for calls, meetings, and the Glip collaboration tool company‑wide. The result was streamlined administration, reliable internal and client communication, broad user adoption, and high satisfaction from IT and executives.

Impact XM

Allan Hall

IT Manager