Case Study: Fairtrade Foundation keeps staff connected and enables remote work with RingCentral

Fairtrade Foundation set up remote work overnight with RingCentral

The Fairtrade Foundation, a nonprofit organization advocating for farmers and workers in developing countries, faced an unreliable and outdated on-premise PBX phone system. This system was a significant hurdle for their remote staff and volunteers, especially when the COVID-19 pandemic necessitated an immediate shift to a fully remote workforce. Their challenge was to quickly implement a new, robust communications solution to ensure their vital work could continue without interruption.

RingCentral provided an all-in-one cloud communications platform that was implemented virtually overnight. The solution unified calling, team messaging, and video conferencing into a single app, enabling employees and volunteers to work seamlessly from anywhere. As a result, Fairtrade Foundation successfully transitioned to a fully remote setup without disrupting operations, allowing their volunteers to continue supporting call queues from home and ensuring the organization could carry on its important mission.