Case Study: Emco Wheaton Retail Corporation achieves increased mobility and 30% annual cost savings with RingCentral

Emco Wheaton Retail Corporation Finds Increased Mobility With RingCentral

Emco Wheaton Retail Corporation, a 50‑employee company headquartered in Wilson, North Carolina that designs and engineers service‑station equipment, faced an aging Nortel PBX that was becoming obsolete, difficult to maintain, and increasingly expensive to support. With a single IT manager on staff, the company needed a business phone system that was easy to manage and would not require outside technicians for routine changes.

Emco Wheaton migrated to RingCentral’s cloud phone system, allowing internal administration, use of softphones and a mobile app for remote work and travel, call forwarding to cell phones, and integration with their existing paging system. The move eliminated third‑party services like international calling and faxing, reduced billing complexity, cut communications costs by about 30% annually, and improved connectivity and responsiveness across the organization.

Emco Wheaton Retail Corporation

Keith Rogers

IT Manager