Case Study: Easton Dermatology Associates boosts patient satisfaction by 400% with RingCentral RingCX

Easton Dermatology Associates Boosts Key Patient-Satisfaction Metric by 400% with RingCX

Easton Dermatology Associates, a growing medical practice, was struggling with an outdated call-center system as patient support demands increased. The practice worked with RingCentral and used RingEX as its primary business phone system, while preparing to expand its call-center capabilities.

RingCentral implemented RingCX to replace the old system and support the practice’s rapid growth, with plans to integrate it into their practice management solution. As a result, Easton Dermatology Associates boosted a key patient-satisfaction metric by 400%, and patients praised the improved caller experience.

Easton Dermatology Associates

Lainie Elliott

Patient Support Manager