Case Study: Doral Health & Wellness achieves streamlined workflows and lower telecom costs with RingCentral

Doral Health & Wellness Streamlines Workflows and Saves Thousands Per Month with RingCentral

Doral Health & Wellness, a healthcare provider serving Brooklyn’s seniors, needed to upgrade its fragmented telephony setup and reduce the number of vendors and systems its teams relied on. The organization wanted smoother workflows, better communication for patients and families, and lower telecom costs, and turned to RingCentral for help.

RingCentral implemented RingCentral MVP and RingCentral Contact Center, consolidating voice, SMS, fax, reporting, and AI capabilities into one platform. The solution also integrated smoothly with Zoho CRM, Microsoft Teams, and other healthcare apps, and Doral Health & Wellness reported saving thousands per month while streamlining workflows and improving operations.

Doral Health & Wellness

Todd Coggins

IT Director