Case Study: DigitalChalk (online learning platform) achieves reliable telephony, integrated meetings, and faster customer onboarding with RingCentral

DigitalChalk Uses RingCentral’s All-in-One Communications Solution to Help Its Over-40 Customer Base Succeed

DigitalChalk, a 2006-founded, Asheville-based provider of a cloud LMS and e‑commerce training platform, needed reliable, easy-to-use communications to support its one-to-one "JumpStart" onboarding process run by customer advocate Dave Tinker. Existing separate telephony and screen‑sharing tools suffered from dropped calls and poor quality, making it hard to guide a diverse customer base—from Boomers to Millennials—through personalized training sessions.

DigitalChalk replaced its legacy tools with RingCentral Office, RingCentral Meetings, and RingCentral for Google after a successful pilot, gaining integrated telephony and screen sharing in under two months. The result: excellent call quality, streamlined demos and onboarding (sales and support now rely on Meetings), simpler workflows across generations, and a more reliable, feature-rich communications platform that Tinker says has markedly improved customer collaboration.

DigitalChalk

Dave Tinker

VP of eCommerce Solutions