Case Study: Dickerson Employee Benefits achieves reliable, mobile communications with RingCentral

Dickerson Employee Benefits Finds Ease in Communications with RingCentral

Dickerson Employee Benefits, a Los Angeles–based insurance agency founded in 1965 with 58 employees, struggled for years with unreliable on-premise PBX systems. Frequent power outages, costly external maintenance and even a misrepresented refurbished PBX left the firm needing a dependable, remotely manageable communications solution—especially important for President Michael Wolff, who travels frequently.

The company adopted RingCentral’s cloud phone system, using the mobile app and softphone to manage phones remotely, eliminate third-party faxing, and let employees customize voicemail and hold music. The result is a stable, transparent platform that improved mobility, reduced maintenance overhead, and scaled to support the company’s growth.

Dickerson Employee Benefits

Michael Wolff

President