Case Study: DHC USA achieves streamlined communications and increased customer engagement with RingCentral

DHC USA Eliminates Legacy PBX System in Favor of RingCentral

DHC USA, a leading manufacturer and marketer of skincare, cosmetics and gourmet foods and one of the top five Japanese skincare companies with nearly $1B in annual global sales, serves millions of customers worldwide. The company struggled with costly, hard‑to‑manage legacy on‑premise PBX systems and faced extreme seasonal contact volumes in Q1 when millions of mailed catalogs generated a surge in customer inquiries.

RingCentral replaced the legacy PBX with RingCentral Office, Glip team messaging and RingCentral Contact Center—deployed in weeks—to enable multichannel customer engagement (phone, chat, email) and integrated cross‑department collaboration. The solution eliminated PBX maintenance headaches, sped up responses during peak periods, reduced reliance on email, improved customer relations and employee productivity, and provided a scalable platform to support DHC’s growth.

DHC USA