Case Study: Detroit Pistons achieves 1-day remote-work transition and unified communications with RingCentral

Detroit Pistons Get a Big Assist from RingCentral

The Detroit Pistons, a longtime professional sports franchise with a growing downtown HQ and 300+ corporate employees, faced an IT communications challenge when moving into a new training facility and office. Years of on‑prem systems and a patchwork of vendors left telephony, conferencing, faxing, and video inflexible and hard to manage, so the team set out to consolidate onto a single cloud platform that could be moved and managed easily.

After vetting about 10 providers, the Pistons chose RingCentral to unify voice, video, fax and contact‑center tools—adding click‑to‑dial in Salesforce and self‑service call‑center administration. The cloud rollout delivered real‑time call metrics, supported 61,500+ outbound and 1,750+ inbound calls over six months, and allowed the entire corporate staff to transition to remote work in one day during COVID with no interruption, improving productivity and simplifying IT.

Detroit Pistons

Paul Rapier

VP of IT