Case Study: Destination Pet streamlines 24/7 pet care and lead capture with RingCentral AI

Destination Pet scales 24/7 care across 180+ locations with RingCentral

Destination Pet, a nationwide pet care provider, faced operational friction as its legacy systems failed to scale with its growth across 180+ locations. Onsite staff were overwhelmed by high call volumes, and an offshore call center led to poor customer service. To address these challenges, they turned to RingCentral for a solution involving AI Receptionist (AIR) and other products.

By implementing RingCentral's AI-powered suite, including AIR and a custom API integration, Destination Pet replaced its offshore call center with reliable 24/7 support. The solution automated lead capture, provided staff with patient history before calls, and unified communications. RingCentral helped the organization streamline operations, ensure consistent high-quality service, and allow staff to focus more on direct clinical care.

Destination Pet