Case Study: Delaware County improves caller experience 10x with RingCentral

Delaware County improves its caller experience by 10x using RingEX

Delaware County, the fourth most populous county in Pennsylvania, was relying on a decades-old on-prem phone system that frequently failed, caused poor call quality, and made it hard to keep employees and constituents connected. During the 2020 lockdowns, the county accelerated its search for a modern cloud phone solution and worked with consulting partner The Davinci Group to evaluate options, ultimately selecting RingCentral and its RingEX platform.

RingCentral implemented RingEX to replace the legacy infrastructure and improve communications across county offices and bureaus. The new system delivered a much better caller experience, with Delaware County reporting a 10x improvement, while also helping improve employee accessibility, safety, visibility, and accountability for public service operations.

Delaware County

Jack Magee

Telecommunications Manager