Case Study: Deep South Insurance Services achieves flexibility and simplified communications management with RingCentral

Deep South Gains Flexibility and Ease of Management with RingCentral

Deep South is an Irving, TX–based commercial insurance firm founded in 1967 with about 100 employees. The company relied on an aging on‑premise PBX that was difficult to maintain, required external consultants for fixes, and left remote workers dependent on mobile phones—resulting in slow response times and unresolved issues.

Deep South moved to RingCentral Office’s cloud communications, enabling quick remote setup, self‑service account management, and features like call forwarding, extension dialing, integrated fax and call logs. The switch eliminated analog fax lines, kept calls from being missed during a rapid relocation, saved IT hours and the company thousands of dollars, and improved visibility into customer engagement.

Deep South Insurance Services

John O’Mary

Systems Administrator