Case Study: Daly Computers achieves precise sales-call tracking and incentive reporting with RingCentral

Daly Computers Tracks Key Calls with RingCentral API

Daly Computers is a mid-sized value‑added IT reseller serving government and education customers in Maryland and Virginia. After moving from an on‑premise phone system to RingCentral, the company needed accurate, customizable call reports for a sales incentive program—filtering out very short or out‑of‑region calls and matching dialed numbers to customer and prospect records—because the old reports included too much extraneous data.

System Engineer Greg Esposito used the RingCentral API and the PHP SDK to build a custom web portal that aggregates RingCentral call and presence data with Microsoft Dynamics and Autotask. Deployed within weeks, the solution delivers filtered call‑volume and duration reports that improve visibility into sales activity, streamline incentive tracking, and enable future features like alerts for high‑value contacts.

Daly Computers

Greg Esposito

System Engineer