Case Study: Valda Energy achieves uninterrupted customer service during the pandemic with RingCentral Contact Center

Customer first energy supplier quickly adapts to Covid pandemic thanks to cloud-based communications

Valda Energy, a customer-first energy supplier, launched in 2019 and quickly began growing its business, but the Covid-19 pandemic threatened to disrupt its operations just months later. The company needed to keep customer service running for small and midsized business customers while supporting remote and office-based staff, and it relied on RingCentral Contact Center to maintain efficient communications.

RingCentral provided Valda Energy with a cloud-based communications solution that kept contact center access and all regular communication channels uninterrupted, regardless of where employees were working. As a result, Valda Energy was able to continue serving customers through the pandemic and even launch its SmartChoice product in 2020; the cloud setup gave the company flexibility, protected employee well-being, and supported ongoing growth.

Valda Energy

Lee Farley

Director, Technical Support Relations