Case Study: C&S Wholesale Grocers saves $1M annually with RingCentral

C&S Wholesale Grocers saves $1M a year with RingCentral

C&S Wholesale Grocers, a major US wholesale grocery supplier, faced a significant challenge with its outdated and fragmented telephony infrastructure. The company had grown through acquisitions, resulting in 15 disparate and incompatible PBX systems that could not communicate with each other, offered little functionality, and incurred high per-minute long-distance charges between offices. Seeking a modern solution, C&S turned to vendor RingCentral to replace this infrastructure.

By implementing RingCentral's unified communications platform and contact center solutions, C&S consolidated its systems into one cloud-based platform. The solution provided advanced features like softphone and mobile apps, team messaging, and video conferencing. The results were substantial, including $1 million in annual savings from eliminated carrier charges and maintenance contracts. Additionally, the RingCentral Contact Center now handles 60,000 customer calls monthly and provides real-time performance data that has improved support operations.

C&S Wholesale Grocers