Case Study: Coursera achieves scalable, simplified communications with RingCentral

Coursera Learns About Easy Scalability with RingCentral

Coursera, the online learning platform founded by Stanford professors that partners with top universities to offer hundreds of free courses, needed a communications system that could scale with rapid growth and support a mobile workforce. Their IT team wanted to avoid the complexity and vendor dependence of on‑premise PBX systems and reduce reliance on multiple third‑party services for faxing, long‑distance and other needs.

By adopting RingCentral’s cloud communications, Coursera moved to pre‑configured, web‑managed phones and virtual numbers accessible via softphone or mobile app, consolidating services into a single platform. The result: faster employee onboarding, simpler internal administration, lower operational overhead, and a scalable, remote‑ready phone system that eliminated several third‑party tools.

Coursera

Vu Truong

IT Manager