Case Study: Côte Brasserie improves customer service and boosts sales with RingCentral Contact Centre

Côte Brasserie boosts sales and cuts response times with RingCentral Contact Centre

Côte Brasserie, a UK restaurant chain, faced challenges with inefficient, decentralized customer service operations. Their piecemeal technology could not handle calls and emails cohesively, leading to inconsistent customer experiences and lost sales. They turned to the vendor RingCentral for a solution using the RingCentral Contact Centre platform.

RingCentral implemented a cloud-based omnichannel contact centre that centralised all customer inquiries. This provided skill-based routing, deep analytics, and remote agent capabilities. The results included increased sales, reduced abandoned calls, and efficient remote operations, which proved crucial for quickly launching a new home-delivery service during the COVID-19 lockdowns.

Côte Brasserie