Case Study: Corporate Payroll Services achieves resilient, API-driven call center operations with RingCentral

Corporate Payroll Services Finds Reliability and API Flexibility with RingCentral

Corporate Payroll Services, a 125‑person Atlanta firm founded in 1991 that processes payroll for about 6,000 small and mid‑sized businesses, relied on a decades‑old on‑premises phone system that was fragile, expensive to maintain (about $1,700/month in fax lines) and poorly suited for disaster recovery. Because many clients still call or fax payroll records, reliable call‑center operations plus the ability to support custom workflows (autodialing, do‑not‑call filtering, supervisor monitoring) were critical.

Moving to RingCentral’s cloud platform gave Corporate Payroll built‑in disaster recovery, eliminated the need for a telecom server admin, and provided open APIs. Developers quickly built a custom autodialer that checks the company’s do‑not‑call list and handles about 20,000 calls per week, added WebRTC‑based supervisor tools and screen‑pop integrations with CRM and Zendesk, and enabled one‑minute call failover during office closures—delivering greater resilience, lower operating cost, and faster, more flexible call‑center operations.

Corporate Payroll Services

Don Klayman

IT Director