Case Study: Corporate Payroll Services achieves reliable, cost-saving unified communications and streamlined collaboration with RingCentral

Corporate Payroll Services adopts RingCentral for its wide range of functionality

Corporate Payroll Services, a Norcross, GA–based firm with offices in five U.S. cities serving more than 6,000 small- and mid-size companies, needed a more reliable, feature-rich communications platform to support disaster recovery and reduce high fax line costs (about $1,700/month). Its legacy phone system lacked the functionality and dependability required for top-tier client service, and the company was also juggling multiple conferencing and collaboration tools.

They chose RingCentral’s cloud UCaaS for integrated phone, fax, Meetings, Glip, mobile support, and an API. The platform enabled sub‑minute call redirection during an office flood, improved call quality, consolidated conferencing and remote control for training and support, and let developers port custom features into the system. Corporate Payroll also saw a 50–70% drop in email for collaboration, higher team productivity, and a more cost-effective fax solution.

Corporate Payroll Services

Don Klayman

IT Director