Case Study: Construction Monitor achieves real-time sales visibility and higher call volumes with RingCentral

Construction Monitor Builds on RingCentral Call Data

Construction Monitor, founded in 1989 and based in Cedar City, UT, aggregates U.S. building and solar permit data and sells targeted leads to contractors through a web portal. Needing better, automated visibility into outbound sales activity—and a scalable cloud phone system that supports remote staff—the company wanted to replace manual spreadsheet reporting with real-time, contextual call metrics for managers and reps.

Using the RingCentral API, Construction Monitor built custom reports and a Geckoboard dashboard that displays call counts and durations by salesperson (30‑day, 7‑day, same‑day) and enables peer comparisons, Salesforce click‑to‑call, and planned SMS integration. The solution removed manual work, boosted transparency and competitiveness (average calls per rep rose from 525 to over 600 in the first month), and delivered a flexible, scalable telephony platform to improve sales productivity and analytics.

Construction Monitor

Dan Heighton

Lead Developer and Technology Manager