Case Study: Geek3 Computer Repair achieves increased call coverage and mobile access with RingCentral

Cloud Phone Service Empowers Erik and Rebecca Herrera

Geek3 Computer Repair, run by partners Erik and Rebecca Herrera in Gainesville, Florida, operates with technicians frequently out in the field while Rebecca handles paperwork and client calls from the office. Their challenge was staying responsive and organized on the go so no customer calls or important faxes were missed while the team was working off-site.

By adopting RingCentral’s cloud phone service they ring multiple phones simultaneously and can make calls and view faxes from an iPhone, ensuring calls are answered whether staff are in the field or at the desk. The result is improved responsiveness and smoother operations, allowing Erik to focus on repairs and Rebecca to manage administration efficiently as they grow the business.

Geek3 Computer Repair

Rebecca Herrera

Geek3 Computer Repair