Case Study: The Quilt Bear achieves streamlined order fulfillment and simplified customer communications with RingCentral

Cloud Phone Makes Order Fulfillment a Snap for Mary Jo Blohm and Matthew Boyd

The Quilt Bear is a growing online quilt supply shop run by couple Mary Jo Blohm and Matthew Boyd that sells fabric, supplies and patterns worldwide. As they juggle product ordering, cutting, packaging, website maintenance, social media and shipping while keeping their personal life a priority, they needed a simple, reliable way to manage incoming orders and customer communications.

They adopted RingCentral’s cloud phone solution—using a toll‑free number with call monitoring and forwarding to their cell phones, a toll‑free fax for order intake, and a vanity number—which streamlined order receipt and fulfillment. The result: faster, more reliable order processing, smoother shipping and pickup coordination, and more time to focus on growing the business and their life together.

The Quilt Bear

Mary Jo Blohm

Owner