Case Study: Citation achieves remote-work productivity and flexible communications with RingCentral

Citation boosts productivity by 30% with RingCentral

Citation Professional Solutions, a UK-based provider of HR and health & safety consulting services, faced significant operational challenges due to its outdated and limited telecom infrastructure. Their legacy phone system lacked mobile capabilities, sufficient call recording, and proper auditing functions, which became a major obstacle as the company grew and acquired new businesses. Seeking a modern, flexible solution, they partnered with vendor RingCentral to implement its cloud communications platform.

By implementing RingCentral's solution, Citation gained a unified system featuring mobile and desktop apps, video conferencing, call center functionality, and robust call recording. This proved invaluable when the COVID-19 lockdowns began, allowing the entire staff to transition seamlessly to remote work. The results were significant, including a 30% boost in productivity through the use of RingCentral Video for remote client installations and inspections. RingCentral enabled the company to maintain uninterrupted, high-quality service for its 50,000 clients during a disruptive period.

Citation