Case Study: CHG Healthcare achieves $1.1M in projected telephony savings with RingCentral

CHG Healthcare - Customer Case Study

CHG Healthcare, the U.S.’s largest provider of locum tenens staffing with about 3,000 employees, faced urgent telephony challenges when COVID forced a rapid shift to remote work. Their legacy softphone solution required VPN access, produced inconsistent call experiences depending on home internet, and exposed workflow and management issues as they prepared to retire their on‑prem phone system.

CHG selected RingCentral for its robust feature set, app gallery and open APIs, deploying integrations with Salesforce, Chrome, Okta and SQL Server to enable click‑to‑dial, screen‑pop, auto‑logging, MFA and state‑aware call‑recording workflows. The company onboarded all 3,000 employees in under eight weeks with a telephony team of two, recreated BI call‑log processes via RingCentral’s APIs, consolidated services (video, fax) and eliminated hardware and long‑distance costs—projecting $1.1M in telephony savings over two years.

CHG Healthcare

Terry Smith

Director of IT Operations