Case Study: Cherry Creek Mortgage achieves reliable, downtime-free communications and responsive support with RingCentral

Cherry Creek Mortgage Counts on RingCentral for Reliability and Responsive Support

Cherry Creek Mortgage, a Colorado-based mortgage lender with 75+ branch offices and 750+ employees, relies on constant communication between field agents, headquarters staff, and financial institutions. Repeated days-long downtimes and service drops from their previous VoIP vendor threatened operations, so the company sought a more reliable, feature-rich unified communications platform that could consolidate phones, video, and CRM integration.

Cherry Creek chose RingCentral MVP and rolled it out across headquarters and branches. RingCentral eliminated downtimes, enabled quick provisioning of numbers, provided RingCentral Phone for mobile work-number display, integrated with Jungo/Salesforce, and offered robust call monitoring — all backed by responsive support. The result: smoother operations, faster location launches, happier network admins, and stronger vendor relationships.

Cherry Creek Mortgage Company

Dale Moxon

VP of Facilities