Case Study: ChartSpan achieves HIPAA-compliant patient data protection and unified communications with RingCentral

ChartSpan Protects Patient Information and Discovers All-Inclusive Business Communications with RingCentral

ChartSpan is a healthcare company that provides patient engagement technology and medical managed services, including an “Engagement-as-a-Service” (EaaS) call center staffed by nurses who support chronically ill patients. As ChartSpan grew—supporting in-office staff, traveling account teams, and a secure patient app—it needed a budget-friendly, cloud-based communications solution that maintained HIPAA compliance and integrated tightly with Google tools.

ChartSpan chose RingCentral for its Business Associate Agreement (BAA) and seamless Google integration. RingCentral’s phone, conferencing, and RingCentral Meetings features enable secure, on-the-go communications, support webinars, and work with Chromeboxes used in the EaaS platform. The result is reliable, compliant communications across the organization and a trusted partner that scales with ChartSpan’s mission to better care for patients.

ChartSpan