Case Study: Catholic Education Diocese of Cairns achieves reliable, consistent communications across Far North Queensland with RingCentral

CEDC deploys RingCentral UCaaS to its central office and 28 schools

Catholic Education Diocese of Cairns (CEDC), serving 30 school communities across Far North Queensland, faced the challenge of maintaining equitable, reliable communications across a geographically dispersed region. Its mix of aging PABX, IP, and digital phone systems created support risks, especially as some platforms reached end of life. CEDC needed a single telephony solution with handsets and softphones, high availability, and Microsoft Teams integration, and chose RingCentral RingEX.

RingCentral implemented a staged six-month rollout with RingCentral Professional Services, deploying 1,400 extensions to CEDC’s central office and 28 schools and pre-configuring 1,100 leased handsets to reduce on-site work and capital expense. The result was a standardized, more reliable communications platform with predictable costs, minimal local points of failure, and a 100% softphone environment at the central office using RingCentral for Microsoft Teams or the RingCentral mobile app, lowering complexity and overall costs.

Catholic Education Diocese of Cairns

Michael Norman

Manager Information Technology