Case Study: Casey Cardinia Libraries achieves business continuity with RingCentral

Casey Cardinia Libraries creating endless possibilities with inspiring spaces

Casey Cardinia Libraries (CCL), one of Victoria’s largest public library services in Melbourne’s southeast, needed a more flexible and resilient communications system. Its legacy hub-and-spoke telephony setup depended on on-site hardware, lacked remote access and transparency, and could take 72 hours for basic changes, creating operational challenges for staff serving more than 460,000 community members.

RingCentral provided a cloud-based unified communications solution, with key integration to Microsoft Teams, so CCL’s phone system could better support its cloud-first way of working. The result was improved continuity, flexibility, and easier call handling for staff on the move, while reducing the limitations and maintenance burden of the old system.

Casey Cardinia Libraries

Daniel Lewis

General Manager