Case Study: Casey Cardinia Libraries ensures service continuity with RingCentral cloud communications

Casey Cardinia Libraries achieves 100% uptime and five-minute telephony changes with RingCentral

Casey Cardinia Libraries, a major public library service in Melbourne, Australia, faced significant challenges with its outdated, on-premise telephony system. The system was expensive to maintain, inflexible, and prone to failure, and any changes took up to 72 hours to implement. With staff increasingly using cloud-based Microsoft Teams, their phones could not move with them, hindering mobility and responsiveness.

RingCentral implemented its cloud-based unified communications solution, including integration with Microsoft Teams. This provided the library with a reliable, flexible system that enabled rapid adjustments and remote work, which became critical during COVID-19 lockdowns. RingCentral's solution resulted in 100% uptime, cut telephony change times from 72 hours to five minutes, and supported a new centralized call center that handled thousands of calls, ensuring continuous service to the community.

Casey Cardinia Libraries