Case Study: Cartelligent eliminates lead loss with RingCentral AI

Cartelligent cuts lead abandonment from 78% to 0% with RingCentral

Cartelligent, a California-based car-buying and leasing service, faced significant challenges with inbound lead management. A surge in call volume led to 78% of high-intent callers being routed to an external answering service during business hours, causing lead abandonment. Their team also struggled with manual note-taking and had no visibility into live calls for effective coaching. They turned to RingCentral for a solution using its AI suite.

By implementing RingCentral's AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE), integrated with Salesforce, Cartelligent eliminated lead abandonment. AIR increased direct lead connectivity from 50% to 100%. AVA automated call summaries, and ACE enabled data-driven coaching. These solutions from RingCentral helped Cartelligent achieve a 100% connection rate for live leads and maintain a 9.85 out of 10 customer satisfaction score.

Cartelligent